1. How can I upgrade or downgrade plan?

You can open the Subscriptions page from the system by clicking on the avatar icon at the top right corner. Next, select the plan you would like to change, enter your login password to confirm and complete the changes.

Notes:

1. The upgrade or downgrade of the subscription plan will apply to all licenses that you purchased.
2. Upgrade plan will be immediately charged with a pro-rata basis for the remaining period in the billing cycle. Invoice will be sent to you via email after upgrade.
3. Some features may be disabled in the new plan after downgrade. The remaining balance of your payment will keep as credits for future usage.

2. How can I add or reduce license?

You can open the Subscriptions page from the system by clicking on the avatar icon at the top right corner. You can open the Subscriptions page from the system by clicking on the avatar icon at the top right corner. Next, click on the Add License or Reduce License button. Lastly, enter the quantity you would like to add or reduce then enter your login password to confirm and complete the changes.

Notes:

1. Add license will be immediately charged with a pro-rata basis for the remaining period in the billing cycle. Invoice will be sent to you via email after upgrade.
2. Please ensure the total valid user does not exceed the new license quantity after reduction. Valid user included user with status Active or Locked. You may change the user status to Disabled under the User page.

3. How can I cancel my subscription?

You can open the Subscriptions page from the system by clicking on the avatar icon at the top right corner. Next, click Cancel Subscription button. Lastly, select the reason of the cancellation and enter your login password to confirm. Our team will contact you via email after the action. 

Notes:

1. The subscription will be cancelled at the end of your current billing period.
2. Your Site and the Data will be archived for 90 days and then deleted. We will not reactivate your site after the data is deleted.

4. Why I cannot access the Subscription page?

The most common root cause for this issue is you are not login as the Site Owner, which is the only user who can access the Subscription page. Another possible cause is that you have not added any credit card information yet. It is required to update the credit card information before you can access to the Subscription page to manage your subscription.

5. What if I want to make a payment after my account is suspended or my subscription is cancelled?

Firs of all, your site and the data will be erased in 90 days after your account is suspended or your subscription is cancelled. If you would like to make payment to continue using Axacute, please send us an email at [email protected]

6. Why accounts are disabled? 

Accounts are usually disabled if the account holder has subscribed to the Free Plan and has not signed in for more than 45 days. If you would like to reactivate the account, please send us an email at [email protected]